Our return policy at The Silverware Connection is as follows: If you are not 100% satisfied with your order, you may return it for a full merchandise refund or exchange credit. If you paid for your original order by check, then we will send you a refund. However, if you paid by credit card, then we will credit your charge card account. All returns must be received by The Silverware Connection within 90 days of the date the original order was shipped from The Silverware Connection. Please allow 4 weeks to process your return or exchange. Please feel free to browse our web site and if you have any questions, don't hesitate to e-mail or call us at 1-800-895-1998.